Our Onboarding Process
01
Initial Consultation
We begin with a bespoke discovery call to understand your property's unique characteristics, your investment goals, and your vision for the short-let experience.
02
Property Assessment
A comprehensive on-site evaluation to ensure your home meets our rigorous standards for guest comfort, safety, and the London 90-night restriction.
03
Tailored Proposal
We craft a management plan that aligns with your property's value and your expectations, detailing our approach to cleaning, pricing, and guest relations.
04
Onboarding & Setup
Our team handles the administrative setup, including listing optimisation, professional check-in arrangements, and the coordination of high-end linen and maintenance.
05
Ongoing Management
From dynamic pricing coordination to transparent reporting, we manage every detail of your property's hospitality journey with meticulous attention to detail.
Frequently Asked Questions
What are your management fees?
We operate on a transparent, tiered fee structure based on property size and occupancy. Our rates are competitive with the London market, ensuring you receive high-quality management without hidden costs. Please take a look at the pricing section for more information.
How do you handle guest communication?
We manage all guest interactions through our bespoke platform, providing a seamless experience for both hosts and guests. Our team ensures prompt responses and professional hospitality at every touchpoint.
Do you handle professional cleaning?
Absolutely. We coordinate with elite London-based cleaning partners to ensure every property is meticulously prepared for guests. We provide detailed checklists and high-quality linen coordination.
What is the London 90-night rule?
Under the London Short-let Restriction, properties must be let for a minimum of 90 nights per year to avoid being classified as a residential short-let. We provide expert guidance to help you navigate this requirement.
How do you coordinate check-ins?
We handle all check-in arrangements, including secure digital keys and property access coordination. Our team ensures a smooth transition for your guests while maintaining the highest standards of security.